PRIVACY POLICY

At Clinique Marelle et Courte Échelle, we place great importance on protecting your personal information. This privacy policy explains what information we collect, how it is used and protected, and your rights regarding it.

Information Collection

We may collect personal information when you :

  • fill out a service request form on our website;

  • communicate with us by email or telephone;

  • attend the initial meeting with the professional.

The information collected may include, but is not limited to: your name, email address, home address, phone number, your child’s name and date of birth, as well as any information you choose to share as part of your request.

Use of Information

Your personal information is used solely to :

  • respond to your service requests;

  • identify the client for the professional file;

  • authorize your access to our appointment booking platform;

  • communicate with you regarding your appointments or follow-ups;

  • improve our services and user experience on our website.

Sharing of Information

We do not sell or share your personal information with third parties, except when required by law (e.g., Youth Protection Act) or with your explicit consent.

To ensure the proper operation of our services, certain personal information may be shared with the following two (2) third parties during the course of therapy :

  • the client’s insurance company (information indicated on the session receipt);

  • the appointment booking platform Date de Choix, which uses a reliable and secure server, and ensures data protection with certified encryption.

Retention and Security

We retain your personal information only for as long as necessary for the purposes for which it was collected. We implement reasonable security measures to protect your information from loss, theft, or unauthorized access.

Your Rights

You have the right to :

  • access your personal information;

  • request its correction;

  • request its deletion, within the limits permitted by law.

To exercise these rights, you may contact us at any time.

Contact

If you have questions about this policy or the management of your personal information, please write to us at: info@cliniquemce.com

Responsible Person

The designated person within the clinic responsible for ensuring the protection of personal information is :

Ms. Mélanie Roy, Director